Privacy policy
Last updated: 12 August 2026
01Who we are
Services Tutorat is a tutor placement agency and a French as a second language training provider based in Quebec. Our administrative office is at 4770 avenue de Kent, suite 201, Montreal, Quebec H3W 1H2.
This policy explains what personal information we collect through servicestutorat.ca, why we do so, and what you can require of us. It is written under Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.
02The information we collect
We collect only what you send us voluntarily, through the site’s forms or when you write to us.
Through the request form
- Your first and last name
- Your email address and phone number
- Your city
- The service sought, the school level, the subject, the urgency, the preferred format and the intended timeline
- Any information you freely add in the message field
Through the message form
- Your full name, email, phone, subject and message
Automatically
- Your IP address, used only to limit abusive form submissions
- The page you wrote to us from and, where applicable, any campaign parameters present in the address
We never ask for banking information through the site. No payment is processed on servicestutorat.ca.
03Why we collect it
- To call you back and understand your need
- To propose a tutor or teacher suited to the subject and level
- To organise sessions and provide educational follow-up
- To handle billing once you become a client
- To answer your questions
We do not sell or rent your personal information, and we do not use it for third-party advertising.
04Your consent
By filling in a form, you consent to our using this information for the purposes set out above. You may withdraw that consent at any time by writing to info@servicestutorat.ca.
Withdrawing your consent ends our use of your information, but it does not retroactively invalidate what was done beforehand.
05Who we share it with
Your information is accessible to the members of our team who need it to handle your request, and to the tutor or teacher assigned to you, for what they need.
We use suppliers to host the site, route emails and manage student files. These suppliers use your information only to provide services to us.
To be confirmed The list of suppliers and any information that may be communicated or stored outside Quebec will be set out here. Law 25 requires this to be made public.
06How long we keep it
We keep your information for as long as necessary for the purposes for which it was collected, then we destroy or anonymise it.
To be confirmed The exact retention periods, depending on whether a request leads to a contract, will be stated here.
07How we protect it
- The site is served over HTTPS, which encrypts exchanges between your browser and our servers
- Access to requests is restricted to authorised personnel
- The forms are protected against automated submissions
No system is infallible. In the event of a confidentiality incident presenting a risk of serious harm, we will take the measures required by law and inform the people concerned.
08Your rights
Quebec law grants you several rights over your personal information.
- Access it: find out what information we hold about you
- Have it corrected if it is inaccurate, incomplete or ambiguous
- Withdraw your consent to its use
- Request its deletion when keeping it is no longer justified
- File a complaint with the Commission d’accès à l’information du Québec if our response does not satisfy you
To exercise any of these rights, write to info@servicestutorat.ca. We respond within the timeframes set by law.
To be confirmed The name and contact details of the person responsible for the protection of personal information will be stated here, as Law 25 requires.
09Cookies and analytics
The site uses cookies necessary for it to function, notably to remember the language you have chosen.
To be confirmed The list of analytics and advertising tools actually active on the site, and how to opt out, will be set out here.
10Minors
A good share of our students are minors. In that case it is the parent or legal guardian who writes to us, consents to the service and receives the session reports.
We do not solicit minors directly and we do not ask them to fill in our forms.
To be confirmed How parental consent is obtained, and the age from which a student may be in direct contact with their tutor, will be set out here.
11Changes
We may amend this policy. The update date appears at the top of the page. Significant changes will be brought to your attention by reasonable means.
12Contact us
For any question about this policy or about your personal information:
- By email: info@servicestutorat.ca
- By phone: 438 797-8702
- By post: 4770 avenue de Kent, suite 201, Montreal, Quebec H3W 1H2
The address above is an administrative office: we do not receive clients there.
